Industry guide
How an AI character fits your industry
IAMX has no industry editions, so each example below is one character configured for one use case. Each section shows what you can configure and what needs your own integration or a higher plan. Answers from uploaded documents work in the standard voice mode; realtime speech-to-speech voices (Gemini Live, OpenAI Realtime) do not use them.
In short
IAMX lets you configure a real-time AI character for your industry, such as a bank product explainer, a hotel receptionist or a hospital reception assistant, and publish it on your website or a browser kiosk. There are no industry editions: you set each character's role, approved knowledge, voice and permitted tools, and knowledge documents need the Starter plan or higher. IAMX ships no industry software connectors, so bookings, order status and stock data need HTTPS endpoints you build and make reachable from the internet.
Key facts
| Industry editions | None; one character per use case |
|---|---|
| Knowledge documents | Starter and higher (Free has no knowledge storage) |
| Document answers | Standard voice mode only; realtime speech-to-speech voices do not use uploaded documents |
| Face recognition | Pro and higher, opt-in camera |
| Phone calls and on-premises | Enterprise only, by agreement; on-premises is an evaluation edition |
| Industry connectors | None; your own internet-reachable HTTPS endpoints |
| Certifications | None claimed |
Retail stores and shopping malls
On Starter and higher plans, an IAMX character can be an AI kiosk for retail stores and malls, answering from documents you upload, such as directories and opening hours.
- Retail-corner and product-showcase stage presets
- On Pro and higher plans, once the camera is on and permitted, greetings by name for visitors who registered earlier, one face at a time; on a shared kiosk the camera can stay on between visitors, so you must inform visitors and obtain any required consent
Live stock, prices and loyalty data need your own API, connected as a tool.
E-commerce
An IAMX character can be added to your site with one script tag. Once you connect your site in Experience → Site Guide and publish the experience, the character can discuss the page the shopper is viewing and guide them to other pages.
- Suggested navigation and approved clicks that wait for the shopper's confirmation; a page the shopper explicitly asks for can open directly
- Product cards and lead forms in the web embed, with responses kept in the Studio Form responses inbox (latest 1,000, JSON export) rather than sent to your CRM
There is no Shopify, WooCommerce or cart integration, and order status needs an authorized API tool you connect.
Banking and insurance
On Starter and higher plans, an IAMX character can be an AI avatar for banks and insurers that explains published products from material you approve and directs account-specific questions to your official channels.
- A loan or savings calculator in the web widget or embed, computed by the server from the visitor's inputs; results are illustrative and exclude fees, taxes and product terms, and amounts can be shown in TRY, USD, EUR or GBP
- A banking-lounge stage preset
Account-specific actions are not included; they require a custom project that integrates your own authorized systems under an Enterprise agreement.
Healthcare reception
As an AI assistant for hospital or clinic reception, an IAMX character can answer administrative questions about departments, visiting hours and directions from documents you upload (Starter and higher). You can instruct it to avoid medical advice and refer visitors to staff; you are responsible for testing its answers.
- Hospital-reception and consultation-room stage presets
- A lobby kiosk or website widget
There is no hospital information system or EHR integration, and cloud conversations pass through third-party AI and speech providers, so health-related use needs your legal assessment.
Hotels, restaurants and tourism
On Starter and higher plans, an IAMX character can be an AI receptionist for hotels or a restaurant concierge on your website or a lobby kiosk, answering from guest information you upload.
- The Scene Concierge widget template and a café stage preset
- Widget and kiosk interface in English, Turkish, German, French, Spanish or Arabic; spoken quality depends on the AI model, speech recognition and voice you select, so test each language
The character does not take bookings or payments itself: reservations need your booking system's API, and phone answering is Enterprise only.
Events and trade fairs
At a trade-fair booth, an IAMX character can run on a screen as a browser kiosk and answer visitor questions.
- An approved presentation with timed speech, video, music and cards that visitors start with one tap in the web widget or embed, which you can show full screen on a booth screen; the browser kiosk page does not show presentations
- With continuity enabled on a public character in the web widget or embed, a short-lived, single-use QR code that carries the visitor's recent messages to their phone; it does not work on the browser kiosk page
Leads reach your CRM only through an endpoint you build. A quiet test does not prove speech recognition in a busy hall.
Real estate
On Starter and higher plans, an IAMX character can present a property project from brochures you upload and answer buyer questions on your website or a sales-office kiosk.
- A loan calculator in the web widget or embed that shows illustrative repayments from the visitor's inputs; it is not a financing offer, excludes fees and taxes, and shows amounts in TRY, USD, EUR or GBP
- A showroom stage preset
There is no listing or CRM integration, and viewings need your own booking API.
Automotive showrooms
On Starter and higher plans, an IAMX character can be a showroom advisor that explains vehicle specifications from documents you upload.
- A showroom stage preset and Verified Knowledge, which holds approved specification sources with validity dates and replaces uploaded-document retrieval for that character
- An optional photoreal MetaHuman through the IAMX Unreal Engine plugin, which needs your own Unreal project and GPU, and your own Pixel Streaming host for browsers; browser features such as calculators, presentations and QR handoff do not run in that presentation
There is no dealer management or inventory integration; test-drive booking needs your own API.
Telecom
An IAMX character can explain published tariffs and support procedures from documents you upload (Starter and higher).
- A usage-cost calculator in the web widget or embed that shows illustrative costs from figures the visitor enters; it is not a bill or an offer
- AI phone conversations, an Enterprise feature built on Telnyx that requires phone-number setup; country and number availability is confirmed per project
Changing a customer's plan or checking coverage requires your own connected systems. IAMX has no do-not-call, consent or calling-hours controls, so outbound calling carries consent and regulatory duties for you.
Public services
An IAMX character can answer from published guidance you upload (Starter and higher) on a kiosk or website and point citizens to the official service.
- Widget and kiosk interface in the visitor's language (English, Turkish, German, French, Spanish or Arabic); spoken languages depend on the AI model, speech recognition and voice you select
- Under an Enterprise agreement, an on-premises Windows (x64, TPM) edition you can evaluate, which runs without internet when you supply local language-model, speech-recognition and speech-synthesis services; offline document search is keyword-based
Phone calls, cloud realtime voices and LiveFace cloud are not available offline, there is no government-system integration, and IAMX makes no accessibility claims.
Museums and culture
An IAMX character can be a museum or exhibit guide that answers from curator-approved material you upload (Starter and higher). In the web widget or embed, it can offer scripted presentations that visitors start.
- A historical-figure character instructed to answer from sources your curators approve; test its answers, because the model can still go beyond them
- Conversation in an Unreal Engine scene you build, through the IAMX plugin for Windows and Unreal Engine 5.3 to 5.8, without scripted presentations
The camera does not recognize artworks, and there is no ticketing integration.
Education
An IAMX character can explain course material from documents you upload (Starter and higher). The AI teacher page covers teaching setups.
- Teacher Mode, a classroom board for formulas, notes and questions in the web scene; Unreal or custom clients must implement the board themselves
- Learning-space and classroom stage presets, with classroom styles such as a library seminar or science lab
IAMX Academy is a separate tutoring site in Turkish only. Check answers against your documents before learners use the character.
HR and onboarding
On Starter and higher plans, a private IAMX character can answer handbook and onboarding questions from documents you upload, through your API key or token rather than employee single sign-on; the key or token is part of the page address, so keep that page behind your own sign-in.
- Verified Knowledge with approved sources, which replaces Knowledge Bank retrieval for that character, and, in the standard pipeline, your fallback message when none matches
- Interview or sales practice role-plays that you start while signed in to IAMX Studio, with AI-generated feedback against your rubric; IAMX has no team seats, and employees and candidates cannot practice through the public widget
Rehearsal scores are practice feedback, not validated assessments, and IAMX does not screen candidates or connect to HR systems.
Frequently asked questions
Is IAMX certified for banks or healthcare?
IAMX makes no security or industry certification claims, such as ISO 27001, SOC 2, HIPAA or PCI DSS. You remain responsible for notices, consent and the legal assessment of your use case.
Can an IAMX character take payments or bookings?
An IAMX character does not take payments or bookings by itself, and IAMX has no visitor payment feature. A character can submit a booking request to your own internet-reachable HTTPS API, connected as a tool, and that API must validate every request.
Can an IAMX character give medical advice in a hospital or clinic?
An IAMX character used in healthcare should handle administrative reception questions only, such as departments, visiting hours and directions. You can instruct it to avoid medical advice and refer visitors to staff, but these guardrails are instructions to the AI model rather than a hard limit, so you must test its answers.
Do you have case studies or customer names for my industry?
IAMX does not list customer names or case studies by industry. IAMX industry examples are illustrative configurations you can build, not completed customer deployments; to discuss your project, contact IAMX.
Can an IAMX character recognize returning customers?
On Pro and higher plans, an IAMX character can recognize returning visitors who registered earlier, once the camera is on and one face is in view, and, when self-registration is enabled, it asks in conversation before saving a new face. On a shared kiosk the camera can stay on between visitors, there is no liveness or anti-spoofing check, and IAMX currently has no way to delete a single face profile, so you remain responsible for notices, consent and retention.
Can an IAMX character reach our internal systems?
In the IAMX cloud service, a character can call only endpoints at public internet addresses; private network addresses and redirects are blocked. To use an internal system, expose an internet-reachable HTTPS endpoint that you secure and that validates every request.
Try your own workflow.
Prepare a character, ask real questions and check the experience on the device you intend to use. Contact us to discuss the scope of your setup.
Prepared by IAMX. Features and requirements.